About Us

Meet the founders of Dragonfly MSP, a Kansas City technology company built around proactive support, clear communication, and genuine client care.

Why Dragonfly MSP Exists

Dragonfly MSP was founded in early 2024 by Lawrence Prettyman and Robert Reinert. Drawing on more than 25 years of combined IT experience, they set out to give Kansas City businesses a more personal and proactive approach to technology support.

They had seen the same problems too often: slow responses, recurring issues, confusing explanations, and providers who waited for something to break. Those experiences shaped a company that listens first, communicates clearly, and looks for problems before they disrupt the workday.

Today, Dragonfly MSP supports small and midsize businesses across the Greater Kansas City area. Our team learns how each organization works, explains recommendations in plain language, and helps align technology with practical business goals.

That commitment to service earned Dragonfly MSP recognition as Best IT Provider in The Pitch Kansas City’s Best of 2026 contest. More importantly, it continues to shape every client conversation, support request, and technology plan.

How We Show up for Clients

Listen Before Recommending

Every business has different priorities, risks, and ways of working. We begin by understanding those details before suggesting services or changes.

Communicate with Clarity

Clients deserve to understand what is happening with their technology and why a recommendation matters. We provide straightforward explanations and keep people informed throughout the process.

Act Proactively

Technology support should extend beyond reacting to broken devices. We monitor, maintain, and plan with the goal of identifying issues before they become larger business disruptions.

Follow Through with Care

Inspired by a white-glove approach to service, we treat every concern as meaningful. If we fall short, our commitment is to address the concern promptly and make it right.

What Our Clients Say

★★★★★

Dragonfly MSP has proven to be an invaluable extension of...

Dragonfly MSP has proven to be an invaluable extension of our team. We recently faced a potential cyber threat, and their team responded immediately to secure our infrastructure. As a small business, having an IT partner that acts with such urgency and expertise provides immense peace of mind. I am incredibly grateful to have Dragonfly MSP as part of our network of reliable service providers. If you need an IT partner you can truly depend on when it matters most, look no further.

Happy to recommend Dragon Fly to anyone who needs tech...

Happy to recommend Dragon Fly to anyone who needs tech support! Lawrence and Robert treat their clients like family and are true experts in their craft. You can search the world, and it'll still be hard to find partners of their caliber!

Very simple to get everything set up with them. With...

Very simple to get everything set up with them. With clear instructions that leave no room for error, I would definitely recommend them to anyone else seeking proffesional IT assistance.

Such a pleasure working with Dragonfly. They have taken care...

Such a pleasure working with Dragonfly. They have taken care of all of our needs and always quick to help when we have an issue. I especially appreciate that they are very thorough when discussing any problems and how best to resolve.

Rob and Lawrence are wonderful! The service is great and...

Rob and Lawrence are wonderful! The service is great and they are always there when we need them.

Great service

Dragonfly MSP helped get Pink Lady Logistics' IT systems up...

Dragonfly MSP helped get Pink Lady Logistics' IT systems up and running, and it’s been smooth sailing ever since. Their support takes the stress off my plate. Their customer service is top-notch—always kind, quick, and reliable.

Solid team

Amazing experience they are very respectful and do a amazing...

Amazing experience they are very respectful and do a amazing job at what they do I highly recommend them for any IT problem y'all have

Set up was quick, efficient and he was very personable....

Set up was quick, efficient and he was very personable. Highly recommend!

Geeat experience with Dragonfly MSP! Thank you so much!

Fantastic owners. Dedicated to great customer service and innovative solutions.

Great experience. Very professional and explained everything very well.

The guys were full of great communication, timeliness in their...

The guys were full of great communication, timeliness in their arrival. Work was completed early. True awesomeness.

Amazing group of guys. Excellent installation!!

I highly recommend! These guys are professionals!

The owners of Dragonfly are not like other IT companies...

The owners of Dragonfly are not like other IT companies I have dealt with. They are friendly and personable. They also truly care about helping you and your business. Definitely would recommend them! Plus, locally owned!!

I hired DragonFly MSP to provide cyber-security for our roofing...

I hired DragonFly MSP to provide cyber-security for our roofing business. I am so glad I did! Both Lawrence and Robert are very good at explaining risks I faced and how their security works. My experience has been great! Lawrence and Robert continue to go above and beyond my expectations. Their customer service is top notch and I've already seen their quick reaction to hacking attempts with one of my emails. I know from their quick and thorough response, my company's data is safe. I highly recommend Dragonfly MSP.

I can’t say enough about dragonfly’s abilities and customer service!...

I can’t say enough about dragonfly’s abilities and customer service! Our new POS setup was a nightmare and without their support we would’ve had to close our doors for several days. We will forever be indebted and would highly recommend their services to anyone and everyone! Thanks for everything guys!

Start with a Clearer Conversation About IT

Get a free assessment to discuss your current technology, recurring frustrations, and business priorities. We will listen first, explain what we find in plain language, and outline practical next steps without pressure.

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